Let's clear things up.
How do I change my car?
Easy! Here we explain it.
Can I personalize a Car?
Yes! We will be glad to personalize a car in the colour you want and can add any letters. Just get in contact with us!
When will I recieve my CochesbyCarla?
Orders within the EU typically arrive within 2–3 business days, while deliveries to countries outside the EU usually take 3–4 business days. Please note that these timeframes are estimates and count from the moment your order is dispatched. Delivery times may vary slightly.
Returns
Due to the handmade nature of all of our items, we do not offer refunds. However, we do accept:
- Size exchanges for rings, if the item is unworn and returned in perfect condition within 14 calendar days of delivery.
- In exchange, you’ll receive a CochesbyCarla credit (gift card) for the value of the item (excluding shipping).
To request an exchange, email us at cochesbycarla@icloud.com with your order number. Customers are responsible for return shipping costs unless the item is faulty.